Privacy Policy jiliraja99 —
Malaysian Player Data Protection

1. Introduction & Scope of This Policy

This Privacy Policy ("Policy") is published by jiliraja99 ("we", "Platform") and applies to all users who access or use the website, mobile app, and any services provided through the jiliraja99 platform. This document is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA).

Your privacy is more than a formality to us — it is the foundation of trust that builds a long-term relationship between jiliraja99 and every player. We recognize that you entrust us with your personal information, and we take that responsibility seriously in every operational and technical decision we make.

This Policy explains what information we collect, why we need it, how we use it, who it may be shared with, and the rights you hold as the owner of your personal data. The scope of this Policy covers all your interactions with the jiliraja99 platform — from the moment you first browse our website through every transaction and game session that takes place.

2. Information We Collect

Jiliraja99 collects various types of information depending on your interactions with our platform. Below are the categories of data we collect and how they are obtained:

2.1 Information You Provide Directly

• Registration information: full name, identification card number, date of birth, email address, phone number, and account password.
• KYC information: a copy of your identification card, proof of address documents (utility bill, bank statement), and a selfie photo for identity verification.
• Financial information: bank account holder name, bank account number, bank name — for processing deposits and withdrawals.
• Support communications: any information you share while interacting with our customer support team.

2.2 Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution, device name.
• Usage data: pages visited, session duration, games played, login frequency, and wagering history.
• Transaction data: complete deposit, withdrawal, and bonus claim history, along with all other financial activity.
• Location data: general location information based on IP address for compliance and geographic verification purposes.

3. How We Use Your Information

Every piece of data we collect is used for clear and legitimate purposes. We do not use your data for any purpose beyond what is stated here without first obtaining your consent.

• Account management: Creating, verifying, and maintaining your player account so you can log in and use all platform features seamlessly.
• Transaction processing: Processing all deposits, withdrawals, and bonus payments accurately and securely within the promised timeframe.
• Identity verification (KYC): Meeting legal requirements to verify player identities and prevent use of the platform by unauthorized parties.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, multi-account usage, and other illegal activities on the platform.
• Customer support: Responding to inquiries, resolving complaints, and providing effective technical assistance to you.
• Platform improvements: Analyzing usage patterns to improve the design, performance, and overall experience of the jiliraja99 platform.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need responsible gaming support.
• Marketing communications: Sending promotional information, bonuses, and the latest offers — only to players who have consented to receive such communications.

4. Information Sharing & Disclosure

Jiliraja99 does not sell or rent your personal data to any third party. However, in certain circumstances, we may need to share your information with the following parties:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to support platform operations — including payment gateway providers, KYC verification firms, cloud infrastructure, and customer support platforms. All providers are bound by strict confidentiality agreements and may only use your data for purposes we specify.

4.2 Legal Requirements

Jiliraja99 may be required to disclose player information to competent authorities when mandated by law, court order, or valid legal process. This includes investigations related to money laundering, financial fraud, or serious security threats.

4.3 Business Transfers

If jiliraja99 is involved in a merger, acquisition, or asset transfer, player data may be transferred to the receiving entity. In such situations, you will be notified and your privacy will continue to be protected to the same standard.

5. Data Storage & Security

Your data security is the top priority at jiliraja99. We continuously invest in the latest security infrastructure to ensure your personal information is always protected against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmitted over the network.
• Encryption of sensitive data stored in databases using the AES-256 algorithm.
• Multi-layered firewall and intrusion detection system (IDS/IPS) active 24/7.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits by accredited independent parties.
• Role-based access control (RBAC) for internal staff.

5.2 Data Retention Period

Jiliraja99 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general:

• Active account data: Retained for the duration your account is active and up to 7 years after account closure for financial record and compliance purposes.
• KYC documents: Retained for up to 5 years after the business relationship ends, in line with anti-money laundering legal requirements.
• Transaction logs: Retained for up to 7 years for audit and dispute purposes.
• Support communication data: Retained for up to 3 years after a ticket is resolved.

6. Your Rights as a Data Owner

As a jiliraja99 player and owner of your personal data, you have certain rights protected by law. jiliraja99 fully respects and facilitates the exercise of these rights.

7. Cookie & Tracking Technologies

Jiliraja99 uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and maintain platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Remembering your preferences such as language, display settings, and gaming preferences for a more personalized experience.
• Analytics Cookies: Collecting information on how players use the platform to help us improve our services. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity and protect player accounts from unauthorised access.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the jiliraja99 platform.

8. Protection of Children's Data

Jiliraja99 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from minors or individuals under the age of 18.

If we discover that personal information of a child has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who believe their child has registered on the jiliraja99 platform are requested to contact our support team immediately.

9. Privacy Policy Amendments

Jiliraja99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the platform regarding changes made.
• Sending email notifications to all registered players for material or significant amendments.

Continued use of the jiliraja99 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with any amendment, you have the right to stop using the platform and request account closure.

10. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact the jiliraja99 privacy team through the following channels:

• Live Chat 24/7: Available directly on the jiliraja99 platform — the fastest way to get an immediate response.
• Email: [email protected] (text only — no email link)
• Telegram & WhatsApp: Via the official support button within the jiliraja99 app.

We are committed to responding to all privacy-related inquiries within 3 business days. For requests involving data access, correction, or deletion, processing may take up to 30 days from the date a complete request is received.